Hands on IT Infrastructure experience, with significant experience in project coordination or project management.
Proven experience in leading Infrastructure projects or Infrastructure Project Support.
Experience working with multiple technical teams and managing cross-functional dependencies.
Strong understanding of Windows and Linux infrastructure.
Good understanding of Cloud technologies, preferably Microsoft Azure and/or GCP.
Working knowledge of infrastructure areas such as: Servers – Windows/Linux, Azure/Cloud Infrastructure, Database, Network, Backup & Storage, Monitoring, Security, Disaster Recovery
Previous experience in executing or supporting Infrastructure Migration, Transformation, Upgrade, Consolidation, or Optimization projects will be an advantage.
Strong understanding of project lifecycle, including planning, execution, tracking, risk management, reporting, and closure.
Good knowledge of ServiceNow, ITIL processes, and Change Management.
Ability to work with technical teams and understand infrastructure-level technical discussions.
Excellent verbal and written communication skills.
Strong client-facing and stakeholder management experience.
Ability to independently conduct customer calls and project governance meetings.
Comfortable communicating with technical teams, application owners, management, and senior customer stakeholders.
Ability to explain technical issues and project risks in a simple and business-friendly manner.
Strong negotiation, coordination, and conflict-resolution skills.
Strong experience in creating and presenting PowerPoint presentations.
Ability to prepare: Weekly/Monthly Project Status Reports, Management Dashboards, Project Review Presentations, RAID Logs, Project Plans, Migration/Implementation Plans, Executive-Level Presentations
Should be confident in presenting project updates directly to customers and senior management.
Preferred Experience:
Infrastructure Migration Projects
Data Center Migration
Azure/GCP Cloud Migration
Server Migration and Rehosting
Infrastructure Modernization
SQL/Database Infrastructure Projects
Disaster Recovery Projects
Monitoring Transformation
Infrastructure Automation
Infrastructure Cost Optimization / FinOps
Server Decommissioning and Consolidation
Qualifications:
Bachelor's degree in computer science, IT, Information Systems, or a closely related discipline.
Job Description:
Lead and manage Infrastructure projects and project support activities across Windows, Linux, Cloud, Database, Network, Monitoring, Security, and related infrastructure areas.
Act as the primary coordination point between technical teams, application teams, customers, vendors, and management.
Plan, coordinate, and track infrastructure project activities, milestones, dependencies, risks, and deliverables.
Manage project schedules and ensure activities are completed within agreed timelines.
Drive project governance, status reporting, RAID management, action tracking, and stakeholder communication.
Prepare and deliver project presentations, status reports, dashboards, and management updates.
Conduct regular customer and internal stakeholder meetings and confidently present project progress, risks, issues, and mitigation plans.
Identify project risks and dependencies and work with respective teams to drive them to closure.
Coordinate with multiple infrastructure towers such as Cloud, Windows, Linux, Database, Network, Security, Backup, Monitoring, and Storage.
Support infrastructure transformation, migration, modernization, optimization, and decommissioning initiatives.
Ensure proper documentation, project handover, knowledge transfer, and operational readiness.
Work closely with technical leads to understand technical challenges and translate them into project-level actions and decisions.
Track project performance against scope, timeline, quality, and expected outcomes.
Participate in customer governance meetings and provide clear and concise updates to senior management.
Ensure adherence to ITIL, Change Management, Incident Management, Problem Management, and Service Management processes.