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ServiceNow Lead/Architect

Location: India, Remote

Work Experience: 10-14 Years

Requirements:

  • Experience in IT Asset Management (ITAM)
  • Experience in IT Operations Management (ITOM), including Discovery and Event Management
  • Strong hands-on experience in ServiceNow platform implementation ITSM & ITOM
  • Expertise in ITSM, CMDB, Flow Designer, Service Catalog and Service Portal
  • Experience with integrations and automation
  • Knowledge of scripting (JavaScript, Glide API)
  • Strong problem-solving and stakeholder management skills

Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Job Description:

  • Lead end-to-end ServiceNow implementations including org setup and platform configuration
  • Design and implement core ITSM  modules (Incident, Problem, Change, Request, Knowledge) & ITOM
  • Develop and manage CMDB architecture, data modeling and governance
  • Build workflows/flows using Flow Designer and automate business processes
  • Design and develop Service Catalog items, including complex request workflows
  • Customize and enhance Service Portal for improved user experience
  • Implement and manage integrations with third-party systems using REST/SOAP APIs
  • Configure and deploy Virtual Agent and Now Assist capabilities
  • Provide technical leadership, best practices and architectural guidance
  • Collaborate with stakeholders to translate business requirements into scalable solutions
  • Ensure platform performance, security and scalability