ServiceNow CMDB / CSDM Implementation Specialist

Location: Remote, India

Work Experience: 8+ years of experience with ServiceNow CMDB and data modeling

Requirements:

• Working knowledge of CSDM framework and CI relationships.
• Experience with data normalization, reconciliation (IRE), and data governance practices.
• Familiarity with Service Mapping, Discovery, and integrations.
• Strong attention to detail with a focus on data accuracy and consistency.
• Ability to work collaboratively with architects, developers, and functional teams.
• ServiceNow certifications (CSA, CIS-CMDB preferred).
• Experience supporting CMDB data cleanup or transformation initiatives.
• Exposure to enterprise integrations (Flexera, CrowdStrike, etc.).
• Understanding of ITIL and service-based data structures.
• Discovery and Service Mapping experience.
• Improved data quality, completeness, and consistency within CMDB.
• Increased adoption of CSDM standards across development teams.
• Reduction in data duplication and reconciliation conflicts.
• Accurate and scalable service-to-CI relationships.
• OOB Solution for “Situations” for incident management.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Job Description:

• Execute and maintain CSDM data models and CI relationships aligned to standards defined by the CMDB Architect.
• Support the implementation of service mapping structures across business services, technical services, and application layers.
• Define and apply and enforce data standards, naming conventions, and class structures within the CMDB.
• Partner with developers and integration teams to ensure accurate data ingestion, transformation, and mapping.
• Assist in data normalization and reconciliation activities using IRE rules and governance frameworks.
• Perform data quality reviews, identify gaps, and support remediation efforts.
• Maintain documentation of data models, relationships, and mapping logic.
• Participate in governance checkpoints to ensure new enhancements align to CSDM standards.
• Support ongoing CMDB maturity initiatives (data cleanup, attribute alignment, relationship accuracy).
• Conversion from legacy Install Status, Operational Status, and Hardware to CSDM Lifecycle Status/Status.
• What This Role Does NOT Own:
  • Does not define platform architecture or long-term CSDM strategy.
  • Does not replace or duplicate the responsibilities of the CMDB Architect.
  • Focuses on execution, implementation, and data quality - not architecture ownership.