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Senior ServiceNow Senior Developer (HRSD)

Location: Remote

Work Experience: 5–8+ years of ServiceNow development experience and 3+ years of hands-on HRSD development experience

Requirements:

  • Strong experience with ServiceNow portals and Employee Center.
  • Advanced skills in:
    • JavaScript
    • ServiceNow scripting (Business Rules, Client Scripts, Script Includes)
    • Flow Designer
    • UI customization
  • Experience integrating ServiceNow with HR systems (e.g., Workday, SAP, AD, Okta).
  • Strong understanding of ServiceNow data model, ACLs, and security.
  • ServiceNow HRSD Implementation Specialist or Developer certification. (Preferred)
  • Experience with Now Experience UI Framework. (Preferred)
  • Experience with Virtual Agent / HR chatbots. (Preferred)
  • Experience in large enterprise, global environments. (Preferred)
  • Agile/Scrum delivery experience. (Preferred)
  • Strong communication and stakeholder engagement skills.
  • Ability to lead technical discussions with non-technical partners.
  • Detail-oriented with a focus on quality and scalability.
  • Comfortable owning solutions end-to-end.
  • Collaborative and mentor-oriented mindset.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Job Description:

HRSD Development

  • Design, configure, and develop solutions within ServiceNow HRSD, including:
    • Case and service management
    • Lifecycle events
    • HR catalog and services
    • Employee Center / HR portals
  • Build and maintain workflows using Flow Designer and legacy Workflow where needed.
  • Configure business rules, client scripts, UI policies, and script includes.
  • Develop and maintain integrations supporting HRSD (e.g., Workday, identity systems, document tools).
  • Support upgrades, patching, and testing for HRSD releases.

Portal & Experience Configuration

  • Design and configure ServiceNow portals and Employee Center experiences.
  • Customize widgets, themes, layouts, and UX using:
    • HTML, CSS, JavaScript
    • AngularJS (for legacy portals)
    • Now Experience UI Framework where applicable
  • Ensure portals are intuitive, accessible, and aligned to branding standards.
  • Optimize performance and usability across desktop and mobile.
  • Platform & Development Leadership.
  • Lead technical design for HRSD initiatives.
  • Translate business requirements into technical solutions.
  • Enforce development standards, documentation, and code quality.
  • Mentor junior developers and review code.
  • Partner with architects and platform leads on long-term roadmap and platform strategy.

Support & Optimization

  • Troubleshoot and resolve complex HRSD and portal issues.
  • Support production incidents and enhancement requests.
  • Drive continuous improvement in performance, automation, and user experience.