Salesforce Project Manager

Location: India, Hyderabad

Work Experience: 10+ Years

Requirements:

• 10+ years of project management experience, with at least 5+ years of experience leading Salesforce implementations.
• Proven experience in delivering Salesforce projects in areas such as Sales Cloud, Service Cloud, Marketing Cloud, or Field Service Lightning.
• Strong experience managing projects using Agile/Scrum methodologies, including leading Scrum ceremonies and working in cross-functional Agile teams.
• Extensive experience in change management, including organizational readiness, user training, and post-implementation support.
• In-depth understanding of the Salesforce platform and how to implement and customize Salesforce solutions to meet business needs.
• Strong experience with Salesforce Administration (e.g., user setup, security, profiles, workflows, reports, and dashboards).
• Proven ability to manage the entire project lifecycle from initiation through to post deployment support, including budgeting, scheduling, and resource management.
• Salesforce Certified Administrator (ADM 201) required.
• Certified ScrumMaster (CSM) or equivalent Scrum certification is required.
• Salesforce Platform Developer I/II, Salesforce Sales Cloud Consultant, or Salesforce Service Cloud Consultant certifications.
• Experience leading global or multi-org Salesforce implementations across multiple regions or business units.
• Familiarity with Waterfall or hybrid project management methodologies may be beneficial.

Qualifications: Bachelor’s or Master’s degree in any discipline from a recognized institution is acceptable.

Job Description:

• Lead the end-to-end delivery of Salesforce implementations, including Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
• Define project scope, objectives, deliverables, and timelines while ensuring alignment with business goals.
• Develop and manage detailed project plans, schedules, and budgets, ensuring projects are delivered on time and within scope.
• Coordinate with internal teams, external vendors, and stakeholders to ensure resources are appropriately allocated and deadlines are met.
• Manage the project using Agile/Scrum methodologies, ensuring iterative and incremental delivery of Salesforce solutions.
• Facilitate key Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Collaborate with Scrum Masters, Product Owners, and technical teams to prioritize backlogs and define user stories and acceptance criteria.
• Lead change management efforts to ensure successful adoption of Salesforce solutions within the organization.
• Engage with stakeholders at all levels to manage expectations and ensure alignment on project goals, objectives, and outcomes.
• Develop and execute communication plans to keep stakeholders informed of project progress, risks, and issues.
• Oversee the quality of deliverables to ensure that the Salesforce solution meets business requirements and adheres to best practices.
• Work with the QA team to ensure testing is comprehensive and that defects are identified and addressed promptly.
• Continuously assess project processes and workflows, driving improvements in delivery and efficiency.
• Lead and mentor cross-functional teams, including Salesforce developers, administrators, business analysts, and other stakeholders.
• Manage resource allocation, ensuring that the right skills are applied at the right time to maximize team performance.
• Foster a collaborative and productive team environment, encouraging innovation and continuous learning.