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Salesforce Business Analyst

Location: King of Prussia, PA (Hybrid)

Work Experience: 12+ years (With at least 8 years as a Salesforce Business Analyst)

Requirements:

  • Proven experience in multi-cloud Salesforce implementations.
  • Minimum two Salesforce certifications: Salesforce Admin, Sales Cloud consultant is mandatory to have.
  • Strong understanding of Salesforce data model, automation tools (Flows, Process Builder), and reporting.
  • Familiarity with integration tools and data migration strategies.
  • Ability to create reports & dashboards in Salesforce.
  • Ability to download Salesforce data using the data loader.
  • Ability to work within Excel Sheet Pivot tables, VLOOKUP.
  • Excellent problem-solving, documentation, and stakeholder management skills.
  • Experience with Agile/Scrum methodologies.
  • Knowledge of Salesforce Sales Cloud and Salesforce Administration.
  • Exposure to Data Governance and MDM practices.

Qualifications: Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience).

Job Description:

Gathering & Analysis:

  • Collaborate with business stakeholders to understand processes, scope, and pain points.
  • Document functional requirements, user stories, and acceptance criteria.
  • Align requirements working with the Salesforce solution team Conduct business gap analysis & FIT Gap analysis.
  • Ability to run Salesforce reports and dashboards, and perform data analysis.
  • Own Requirements end-to-end.

Solution Design & Validation:

  • Work closely with architects and developers to share requirements and provide clarity on solutions.
  • Validate solutions against business needs and Salesforce best practices.
  • Conduct demo and smoke testing of delivered solutions.

Process Optimization:

  • Identify opportunities for automation and process improvements within Salesforce.
  • Business gaps of processes ( to be and current state).

Testing & Quality Assurance:

  • Support UAT, triage defects, smoke test , validate defects, and ensure successful deployment.

Stakeholder Communication:

  • Act as a liaison between business and technical teams, ensuring clear communication and alignment.

Training & Documentation:

  • Prepare user guides and conduct training sessions for end-users.