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Project Manager – IT Operations

Location: India, Hyderabad (Hybrid)

Work Experience: 10–12 Years

Requirements:

Mandatory Skills:

  • 8+ years of experience in IT Operations, Infrastructure Operations, Service Delivery, Project Management, or IT Program Management. 
  • AWS Bedrock
  • Strong experience managing IT infrastructure, cloud, security, service desk, or enterprise operations projects. 
  • Strong understanding of ITSM processes such as incident management, change management, problem management, request management, release management, and service management. 
  • Hands-on experience in project planning, milestone tracking, risk management, dependency management, and stakeholder reporting. 
  • Experience coordinating with infrastructure, cloud, network, security, application, service desk, and business teams. 
  • Good understanding of cloud platforms such as AWS and Azure. 
  • Strong stakeholder management and communication skills with the ability to provide leadership updates. 
  • Strong documentation, governance, follow-up, escalation management, and delivery ownership skills.

Desired Skills:

  • PMP, PRINCE2, Scrum Master, Agile, or ITIL certification.  
  • Experience managing CloudOps, DevOps, SRE, AIOps, Platform Engineering, or Security Operations projects.  
  • Experience working in hybrid cloud or multi-cloud environments.  
  • Experience supporting large-scale transformation, modernization, migration, automation, or infrastructure upgrade programs.  
  • Experience with ITIL-based service management, operational governance, and process improvement.  
  • Experience with Agile/Scrum delivery methodology and sprint-based execution tracking.  
  • Experience with audit readiness, compliance reporting, security remediation, and risk tracking.  
  • Experience managing global teams, offshore/onshore delivery models, and stakeholders across multiple time zones.  

Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Job Description:

  • Lead infrastructure, CloudOps, SRE, AIOps, DevOps, and platform operations teams.
  • Manage large-scale infrastructure operations across cloud, hybrid cloud, private cloud, and on-premises environments.
  • Build and mature a scalable CloudOps operating model for enterprise infrastructure.
  • Define operational strategies for modernization, automation, resiliency, scalability, and cost optimization.
  • Manage team priorities, delegate work, remove blockers, mentor engineers, and drive delivery accountability.
  • Oversee platform maintenance, including upgrades, patching, vulnerability remediation, backup validation, and lifecycle management.
  • Lead on-call operations, incident response, escalation management, service restoration, and root cause analysis.
  • Drive operational excellence through runbooks, SOPs, dashboards, observability, post-incident reviews, and continuous improvement.
  • Collaborate with Service Management, Release Management, Infrastructure Security, Engineering, Development, PMO, and IT Business Partners.
  • Partner with project managers and PMO teams for milestone alignment, dependency tracking, delivery feasibility, and risk management.
  • Support business stakeholders with infrastructure impact assessments, requirement shaping, and business case support.
  • Ensure infrastructure platforms meet high standards for availability, security, compliance, performance, and cost efficiency.
  • Own Infrastructure as Code patterns, Terraform governance, CI/CD automation, and infrastructure deployment safety.
  • Drive transformation from traditional infrastructure operations to automation-first operating models.
  • Conduct technical reviews, audits, assessments, documentation reviews, and operational readiness checks.
  • Manage Agile planning, backlog prioritization, sprint execution, and operational work tracking.
  • Identify opportunities to improve productivity, working practices, automation, and business processes.