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IT Support (24/7 rotational shift)

Location: Hyderabad (Hybrid)

Work Experience: 3.5+ years

Requirements:

  • Hands-on experience in IT Support / Service Desk / Desktop Support.
  • Hands-on experience with, ServiceNow (incident & request management).
  • Experience in Slack, Zoom, RDP, and Microsoft Outlook.
  • Experience in VPN (basic troubleshooting and connectivity support), OneDrive & SharePoint.
  • Strong working knowledge of: Windows OS & Mac OS.

Qualifications: Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience).

Job Description:

  • Provide technical support to end users via phone, chat, email, and remote tools.
  • Troubleshoot and resolve issues related to desktops, laptops, Mac systems, and mobile devices.
  • Handle incidents and service requests using ServiceNow.
  • Support collaboration tools such as Slack, Zoom, and Remote Desktop (RDP).
  • Perform basic troubleshooting for Outlook, VPN connectivity, and email access issues.
  • Assist users with OneDrive and SharePoint access, syncing, and basic usage issues.
  • Provide support for macOS and iOS/Android devices, including basic configuration and troubleshooting.
  • Manage password resets, access requests, and basic account-related issues.
  • Ensure timely documentation of incidents, resolutions, and standard procedures.
  • Deliver a high standard of customer service and user communication.