IAM Operations Analyst/Sr. Analyst – IGA Platform Support

Location: Hyderabad (Hybrid)

Work Experience: 5-8 Years

Requirements:

• Experience in working with IGA platforms (SailPoint, Saviynt, or similar) in an operational/support capacity.
• Familiarity with directory services (Active Directory, Entra ID, LDAP).
• Exposure to audit/compliance environments (SOX, NIST, etc.).
• Experience in supporting access reviews or certification campaigns.
• Hands-on experience in IAM, IT Operations, or Security Operations.
• Understanding of core IAM concepts:
  • Identity lifecycle (Joiner/Mover/Leaver)
  • Access provisioning and request workflows
  • Access certifications and governance controls
• Experience working with ticketing systems and operational workflows.
• Strong attention to detail and ability to follow defined processes.
• Strong communication and organizational skills.
• Timely and accurate execution of access provisioning and de-provisioning.
• High completion rates and quality outcomes for access certifications.
• Strong SLA adherence for ticket resolution.
• Positive audit outcomes with minimal findings.
• Reduction in manual errors and operational exceptions.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

Job Description:

IGA Operations & Support

• Execute daily operational activities within the IGA platform (e.g., SailPoint, Saviynt).
• Monitor and resolve tickets, access requests, and operational incidents within defined SLAs.
• Perform routine system checks, reconciliations, and job monitoring.
• Escalate platform issues to engineering/vendor teams as needed.

Identity Lifecycle Execution (JML)

• Process and monitor joiner, mover, and leaver activities.
• Ensure timely provisioning and de-provisioning of access based on HR and business events.
• Validate data accuracy and resolve lifecycle processing exceptions.

Access Request & Provisioning

• Fulfill access requests through approved workflows and procedures.
• Validate approvals and ensure access aligns with policy and least privilege principles.
• Coordinate with application teams for provisioning and issue resolution.

Access Reviews & Certifications.

• Support execution of access certification campaigns (user, role, and application reviews).
• Track completion, follow up with reviewers, and escalate overdue actions.
• Document results and support remediation activities.

Audit & Compliance Support

• Provide evidence for audit requests and control validation.
• Support remediation tracking and closure activities.
• Ensure adherence to IAM policies, standards, and procedures.

Application Onboarding (Operational Support)

• Assist with onboarding applications into the IGA platform from an operational perspective.
• Validate account data, entitlements, and access structures.
• Support testing and post-onboarding access verification.

Process Execution & Continuous Improvement

• Follow documented IAM operational procedures and playbooks.
• Identify process gaps, inefficiencies, and recurring issues.
• Recommend improvements to enhance automation and operational efficiency.

Reporting & Metrics

• Track operational metrics (e.g., SLA adherence, request volume, certification completion).
• Maintain accurate records of activities and outcomes.
• Support reporting for audit, compliance, and leadership visibility.