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Full Stack Engineer (ServiceNow Product Developer)

Location: Hyderabad (Hybrid)

Work Experience: 5-8 Years

Requirements:

  • Demonstrated experience delivering both Service Portal and Next Experience (UI Builder) solutions in production environments.
  • Proven track record with end-to-end integration projects using REST, SOAP, and Integration Hub.
  • ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) certification preferred.
  • Experience working in Agile/Scrum delivery teams with sprint-based delivery cycles.
  • Knowledge of ServiceNow App Engine and Automated Test Framework (ATF).
  • Familiarity with Git-based source control and CI/CD pipelines for ServiceNow (e.g., GitLab, Azure DevOps).

Front-End Development:

  • JavaScript (ES6+): Expert-level knowledge including DOM manipulation, event handling, Promises, async/await patterns, and JSON processing.
  • AngularJS 1.x: Proficiency in the framework powering ServiceNow Service Portal — controllers, directives, services, and scope management.
  • HTML5 / CSS3 / SCSS: Strong command of semantic markup, responsive layouts, and custom styling.
  • Bootstrap 3: Familiarity with the grid system and component classes used within ServiceNow Service Portal.
  • Browser DevTools: Skilled in debugging JavaScript, inspecting network requests, and profiling performance.

Next Experience (UI Builder) - Modern Portals:

  • UI Builder & Experience Framework: Building and configuring modern portal pages, record pages, and appshells.
  • UIB Components & Layouts: Creating and customising Now Components using @servicenow/ui-core.
  • Declarative Actions & Client State Parameters: Wiring UI interactions without custom scripts where possible.
  • Data Resources & REST API Bindings: Connecting UI elements to back-end data sources within UIB.
  • Contextual Sidepanel & Split-View Layouts: Designing context-aware, multi-panel user experiences.

GlideAjax & Client/Server-Side Scripting

  • GlideAjax: Calling server-side Script Includes asynchronously from Service Portal widgets.
  • Client Scripts: Form-level scripting for onChange, onLoad, and onSubmit events.
  • UI Policies: Declarative configuration for field visibility, mandatory rules, and read-only states.
  • UI Actions: Creating custom buttons and context menu actions on forms and lists.
  • Catalog Client Scripts: Scripting within Service Catalog items and variable sets.
  • Script Includes: Developing reusable, server-side JavaScript classes and utility functions.
  • Flow Designer: Automating multi-step workflows using triggers, actions, and subflows.
  • UI Macros: Familiarity with Jelly-based legacy templating for maintaining older configurations.
  • SQL Basics: Understanding relational queries as a foundation for GlideRecord operations.

Integration:

  • REST / SOAP / OAuth: Designing and consuming web service integrations securely.
  • Integration Hub: Building and managing spoke actions and flows for third-party system connectivity.
  • Connection & Credentials / Spokes: Configuring authenticated connection aliases and leveraging pre-built spokes.

Qualifications: Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field (or equivalent practical experience).

Job Description:

  • Design and develop ServiceNow portal experiences using Service Portal (AngularJS/Bootstrap) and Next Experience (UI Builder).
  • Build and maintain reusable widgets, components, and layouts aligned to business requirements and UX standards.
  • Write server-side Script Includes, Business Rules, and Flow Designer automations to support complex workflows.
  • Develop and maintain client-side scripts: Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.
  • Implement GlideAjax patterns for efficient client-server communication within widgets.
  • Design and execute REST/SOAP/OAuth integrations using Integration Hub and Connection & Credentials Spokes.
  • Translate business logic into optimized GlideRecord queries and database operations.
  • Participate in code reviews, enforce coding standards, and maintain technical documentation.
  • Troubleshoot and resolve platform issues using browser DevTools and ServiceNow debugging utilities.
  • Collaborate with cross-functional teams to gather requirements and deliver solutions on schedule.