Sound understanding of Compute/ Storage / Network / Backup / Disaster Recovery / VMware / Datacenters / Windows / Observability / Public Cloud / DevOps / Security.
Started your career as an IT System Administrator and transitioned into Service Delivery with a minimum 5 years in Service delivery.
You can identify new opportunities to upsell and Cross sell with in Assigned accounts.
You have experience handling service delivery in the IT infrastructure managed services space for large accounts (revenue-wise 3-4 Million $/ Annum and 100+ people).
You are a Strong Customer advocate.
You have experience responding to large IT infrastructure & Cloud RFI/RFP.
Great People Manager.
Qualifications:
Bachelor's degree or Master's degree in computer science, Information Technology, Engineering, or equivalent.
Job Description:
Manage end-to-end service delivery across Compute, Storage, Network, Backup, DR, VMware, Data Center, Windows, Cloud, DevOps, and Security.
Lead IT Infrastructure Managed Services for large enterprise accounts with $3–4M+ annual revenue and 100+ resources.
Drive customer satisfaction and act as a strong customer advocate across assigned accounts.
Identify and drive upselling and cross-selling opportunities within existing customer accounts.
Lead and manage large cross-functional service delivery teams.
Manage RFI/RFP responses for large IT Infrastructure and Cloud opportunities.
Drive service governance, SLA/KPI management, and continuous service improvement.
Manage customer escalations, major incidents, and stakeholder relationships effectively.