Change Management And Communications Consultant

Location: Oman

Work Experience: 8-10 Years

Requirements:

• Postgraduate qualifications or professional certifications in Change Management (e.g. Prosci ADKAR, APMG Change Management, CCMP) are strongly preferred.
• Professional experience in delivering change management, organisational readiness, and communications for large-scale digital transformation, ERP, financial systems, or government reform programmes.
• Proven experience in capacity building, stakeholder engagement, and user adoption within complex, multi-stakeholder environments, preferably in public sector or regulated organisations.
• Demonstrated expertise in developing and executing change strategies, communication plans, training frameworks, and adoption metrics aligned to programme objectives.
• Strong written and verbal communication skills, with the ability to translate complex technical and business changes into clear, targeted messages for diverse audiences (executives, managers, end users, and external stakeholders).
• Experience working closely with functional, technical, and programme management teams to embed change management into project delivery rather than treating it as a parallel activity.

Qualifications: Bachelor’s degree in accounting, Economics, Public Financial Management (PFM), Business Administration, or a closely related discipline. A master’s degree or formal training qualification is considered an advantage.

Job Description:

• Develop, implement, and manage Maliyah's overall change management and communications strategy, ensuring alignment with programme objectives, timelines, and stakeholder expectations.
• Lead organizational readiness and impact assessments to identify change impacts, adoption risks, resistance points, and capability gaps across affected entities and user groups.
• Design and deliver capacity-building frameworks, including role-based training, strategies, learning pathways, and knowledge transfer plans to support sustainable system adoption.
• Develop and execute targeted communication plans, including key messages, channels, materials, and schedules, to ensure consistent, timely, and effective communication throughout the change lifecycle.
• Support and coach business leaders, managers, and change champions to lead change effectively, reinforce desired behaviours, and address resistance within their teams.
• Coordinate with functional and technical teams to ensure change activities are embedded into system design, rollout, and post-implementation support, not treated as an afterthought.
• Monitor, measure, and report on change adoption, user readiness, training effectiveness, and communications impact, providing actionable insights and recommendations for improvement.
• Support post-implementation stabilization by addressing adoption issues, reinforcing new ways of working, and ensuring knowledge transfer to internal teams.
• Develop and maintain change management artefacts and documentation, including stakeholder maps, impact assessments, communication materials, training plans, and adoption dashboards.