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ServiceNow Solution Architect

Location: India, Remote

Work Experience: 8-10 Years

Requirements:

Good to Have:

  • Experience in IT Asset Management (ITAM)
  • Experience in IT Operations Management (ITOM), including Discovery and Event Management

Required Skills:

  • 5+ years Strong hands-on experience in ServiceNow platform implementation
  • Expertise in ITSM, CMDB, Flow Designer, Service Catalog and Service Portal
  • Experience with integrations and automation
  • Knowledge of scripting (JavaScript, Glide API)
  • Strong problem-solving and stakeholder management skills

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  • ITIL Foundation Certification
  • ServiceNow Certified Application Developer (CAD)

Soft Skills:

  • Excellent communication and presentation skills
  • Ability to lead technical discussions and mentor teams
  • Strong analytical and decision-making abilities

Qualifications: Bachelor’s degree in computer science or a related field, or equivalent practical experience.

Job Description:

  • Lead end-to-end ServiceNow implementations, including org setup and platform configuration.
  • Design and implement core ITSM modules (Incident, Problem, Change, Request, Knowledge).
  • Develop and manage CMDB architecture, data modeling and governance.
  • Build workflows/flows using Flow Designer and automate business processes.
  • Design and develop Service Catalog items, including complex request workflows.
  • Customize and enhance Service Portal for improved user experience.
  • Implement and manage integrations with third-party systems using REST/SOAP APIs.
  • Configure and deploy Virtual Agent and Now Assist capabilities.
  • Provide technical leadership, best practices, and architectural guidance.
  • Collaborate with stakeholders to translate business requirements into scalable solutions.
  • Ensure platform performance, security, and scalability.