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Sr. ManageEngine Developer (ITSM Specialist)

Location: Hyderabad (Hybrid)

Work Experience: 5+ Years

Requirements:

  • ManageEngine: Deep expertise in ServiceDesk Plus (SDP) configuration and administration.
  • Scripting: Proficiency in Deluge, Python, or PowerShell for automation.
  • Databases: Strong SQL skills (PostgreSQL/MSSQL) for custom reporting and backend troubleshooting.
  • Integration: Experience with REST/SOAP APIs and Webhooks.
  • ITSM Framework: Strong understanding of ITIL v3 or v4 (Certification is a plus).
  • Experience in a dedicated ManageEngine Developer or Administrator role.
  • A documented interest or willingness to learn ServiceNow; previous exposure to ServiceNow is a significant advantage but not a deal-breaker.
  • Ability to look at a manual process and see exactly how to automate it into a three-step workflow.

Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Job Description:

Application Administration & Support:

  • Provide end-to-end administration, configuration, and maintenance of the ManageEngine suite (specifically ServiceDesk Plus, AssetExplorer, and OpManager).
  • Perform regular health checks, upgrades, and patches to ensure the environment stability.
  • Serve as the Level 3 escalation point for all application-specific technical issues.

Workflow Architecture & Automation:

  • Design, develop, and implement complex business workflows to automate manual IT and business processes.
  • Utilize Deluge scripting and custom functions to extend the standard capabilities of the platform.
  • Develop and maintain API integrations between ManageEngine and third-party enterprise tools.

Reporting & Governance:

  • Build advanced dashboards and custom SQL-based reports to provide leadership with actionable insights into KPIs and SLAs.
  • Ensure the platform adheres to ITIL best practices and internal compliance standards.

Professional Evolution (ServiceNow):

  • Actively participate in cross-training programs to support our ServiceNow roadmap.
  • Collaborate with the ServiceNow team to align ITSM strategies across both platforms during transitional phases.