Key Skills: ServiceNow Platform, ITSM, SecOps, FSM, CSM, Integration hub, AI agents, Flow designer, Workflow Data fabric, Playbooks, REST/SOAP APIs.
Proven experience implementing ServiceNow solutions, with strong hands-on expertise across at least two of: ITSM/Incident, SecOps, FSM, CSM, or Platform.
Experience working with SecOps suite in ServiceNow.
Proven experience configuring Integration Hub and/or scripted REST/SOAP integrations with external data platforms (cloud data warehouses, security tools, or telemetry sources).
AI Agents / Agentic workflows on ServiceNow and integrating AI-generated insights into workflows.
Familiarity with Workflow Data Fabric and Zero Copy Connector.
Strong understanding of ServiceNow data model (CMDB, incidents, cases, tasks, work orders) and role-based access controls.
Hands-on experience with Flow Designer, playbooks, Business Rules, Script Includes, and UI Policies/Actions.
Experience building performance analytics / dashboards / workspaces for operational and executive audiences.
Solid scripting skills in JavaScript within the ServiceNow platform; ability to read and extend existing customizations.
Strong communication skills and comfort working directly with architects, product owners, and client stakeholders.
Prior experience implementing SecOps (Security Incident Response, Threat Intelligence, Vulnerability Response) and/or Field Service Management for asset-centric use cases (Preferred).
Exposure to cloud data platforms such as Google BigQuery, Databricks, Snowflake, or to data enrichment tools like Precisely (Preferred).
Familiarity with AI Agents / Agentic workflows on ServiceNow and integrating AI-generated insights into workflows (Preferred).
Experience building PoC/PoV solutions or accelerator packs for partners, including demo scripting and enablement materials (Preferred).
Knowledge of industrial/IoT or cyber security domains (predictive maintenance, threat investigation, risk scoring) (Preferred).
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Job Description:
Configure ServiceNow Incident / Case / SecOps / FSM modules to support the PoV use cases, including forms, workflows, playbooks, and assignment rules.
Design and implement Integration Hub / scripted REST APIs to ingest synthetic alerts from BigQuery/Databricks and to call out to Precisely and other external services.
Configure and tune ServiceNow AI Agents / Flow Designer for triage, investigation steps, task creation, and automated closure logic.
Build executive-friendly dashboards in ServiceNow (SecOps and ITSM workspaces) to visualize KPIs such as incident volume, risk scores, open cases, MTTR, and asset health.
Create reusable configuration packs: update sets, properties, data seed scripts, and step-by-step deployment documentation.
Work with project leadership to support demos, troubleshooting issues, and refine flows based on stakeholder feedback and performance.